For some reason, I uninstalled SQL Server 2000 and then restarted the machine. After restarting I installed SQL Server 2000 and restarted. Now when I am trying to install the recently released (12th May 2005) Service Pack 4, the Installation is hanging at this point.

This document outlines the procedure to set up Microsoft® SQL Server 2000 for use with Cisco Intelligent Contact Management (ICM) versions 6.0 and 7.0. It covers only the new installation of SQL Server 2000 in ICM version 6 and 7 environments. Cisco recommends that you have knowledge of these topics: • Cisco ICM databases • Microsoft SQL Server database connectivity • Microsoft Windows connectivity The information in this document is based on these software and hardware versions: • Cisco ICM versions 6.0 and 7.0 • Microsoft SQL Server 2000 • Microsoft Windows 2000 Server with Service Pack 4 The information in this document was created from the devices in a specific lab environment.

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All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command. Refer to for more information on document conventions. Complete this step-by-step procedure to install SQL Server 2000 on Loggers, Historical Data Servers (HDS), Admin Workstations (AW), LGMappers and LGArchivers. • Log on to the operating system under a user account that has local administration permissions, or assign the appropriate permissions to the domain user account. • Shut down all services dependent on SQL Server.

This includes any service that uses ODBC, such as Microsoft Internet Information Services (IIS). • Shut down Microsoft Windows NT Event Viewer and registry viewers ( regedit.exe or regedt32.exe). • Insert the installation disk for Microsoft SQL 2000 Standard Edition to start the SQL Server setup program. The setup window is displayed (see ). Figure 1 – SQL Server 2000 Standard Edition Setup Screen • Click SQL Server 2000 Components. The Install Components window is displayed (see ). Figure 2 – SQL Server 2000: Install Components Screen • Click Install Database Server.

The Welcome window is displayed (see ). Figure 3 – Welcome Screen • Click Next. The Computer Name window is displayed (see ). Figure 4 – Computer Name Screen • Choose the Local Computer option, and click Next. The Installation Selection window is displayed (see ). Figure 5 – Installation Selection Screen • Click Create a new instance of SQL Server, or install Client Tools, and click Next.

The User Information window is displayed (see ). Figure 6 – User Information Screen • Enter the customer name in the Name field, and the company name in the Company field. • Click Next. The Software License Agreement window is displayed (see ). Figure 7 – Software License Agreement Screen • Click Yes to agree to the License Agreement. The Installation Definition window is displayed (see ).